Cannot reset password for account from SMS link sent, multiple ways

[Pallara]

Hi, I've been trying to reset my new account (for SIM) and have another account for NBN but repeated attempts using different browser on the PC, and a number of resets the SMS link just will not work and spits out the following error:

"Cannot reset password xxxx with this link 16e161b51e3e405db526a54e60d4d2e1"

Just need to get in to ADD products before I travel overseas. thanks!

[adib_rahmang]

Hi @Pallara,

We're here to help you out. Can you send me a PM?

How do I private message (PM) in the community - TPG Community

[ianhobba]

I cannot reset my mobile account login password using the link sent to my mobile.

[kate_]

Hey @ianhobba, we want to make sure you can log in to your My Account.

Send me a PM here and we'll get to the bottom of what's happening when you're trying to reset your password.