Hi @shugeng99,
Welcome to TPG Community!
We have located the account using your community details. We can see that you have been in touch with one of our specialists who advised about the whereabouts of the modem.
We can also see that the consignment number has been provided as well. Once you receive the modem and the service has been installed, this community article can guide you with the setup:
TPG Fibre To The Building (TPG FTTB) Setup Guide
Let us know if we can be of further assistance. Thank you.
