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my NBN parcle arrived but left to my post office for collection.

Level 2
the parcle arrived at my post office and ask me to collect. There open hours are the same as mine. I cant pick it up. No one asked me the delivery address whem I ordered the nbn. nor the nignature is required for the parcle. What can I do?

Hi @steveguo2000,


If you are not home when StarTrack attempts the delivery, they will leave a card in your mailbox. Your delivery will be held at a StarTrack location or your Local Post Office (LPO) for 7 days before being returned to TPG.

Once we received the parcel, we will be able to re-ship it to you.


You may track the parcel via Startrack if it's returned, then contact our Customer support team via Chat ( to re-ship it to you.