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my NBN parcle arrived but left to my post office for collection.

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Level 1a
the parcle arrived at my post office and ask me to collect. There open hours are the same as mine. I cant pick it up. No one asked me the delivery address whem I ordered the nbn. nor the nignature is required for the parcle. What can I do?
1 REPLY 1
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Moderator

Hi @steveguo2000,

 

If you are not home when StarTrack attempts the delivery, they will leave a card in your mailbox. Your delivery will be held at a StarTrack location or your Local Post Office (LPO) for 7 days before being returned to TPG.

Once we received the parcel, we will be able to re-ship it to you.

 

You may track the parcel via Startrack if it's returned, then contact our Customer support team via Chat (https://www.tpg.com.au/support/contact) to re-ship it to you.

 

BasilDV