nbn activation

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Level 1c
hi guys
I recently signed up for fttn nbn with tpg its a service transfer any idea how long it is for activation thanks brendan
5 REPLIES 5
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Moderator

Hi @Brendan_reha 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Brendan_reha 

 

I have checked your account and your NBN FTTN order was submitted to NBN yesterday. We don't have an ETA at this stage. NBN orders normally take 2 - 30 days to complete. You will get messages as the order progresses.

 

Regards,

Karl

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Level 1c
Hi karl
Thanks for that is there any further updates with service transfer order the modem is being delivered today
thanks brendan
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Moderator

Hi @Brendan_reha 

 

Your order is still showing in progress. No ETA at this stage.

 

Regards,

Karl

Level 1c
Hi karl thanks for that I just spoke with support and they said I have to plug in my modem when it arrives today so they system can detect it and activation can be completed