Welcome to the community,
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?
I have checked your account and your NBN FTTN order was submitted to NBN yesterday. We don't have an ETA at this stage. NBN orders normally take 2 - 30 days to complete. You will get messages as the order progresses.