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nbn connection dropping out

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Level 1b

Hi - we just had nbn connected yesterday and the connection is very unstable. The LAN and DSL lights on FTTC connection device keep flashing blue / going blank and we lose connection monentarily before it comes back.

 

Very frustrating when you are trying to watch something on Netflix! 

 

Any help / adivce appreciated. 

 

Thanks

Ben

3 REPLIES
Level 1b

The connection issues are getting worse and worse. The internet is now dropping out for about 1 minute every 3-5 minutes! 

 

 

Moderator

Hi @benheath1,

 

Welcome to the community!

 

I was able to locate your account using your community details and seen that you have been in contact with one of our Technicians today.

 

Based on the report multiple dropouts has been reported and this has been raised to our Engineering Team for further investigation.

 

I will chase this up with them and request for urgent feedback. This is currently under assessment updates will be provided by one of our Engineers via SMS or Phone call.

 

Cheers!

Moderator

Hi @benheath1,

 

Our Engineering team was trying to contact you yesterday to no avail, however, you were able to call back and reached our Tech team.

 

You were advised that an NBN technician will be requested to investigate the service. Our Engineering team will be in touch once an update is available.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV