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nbn connection

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Level 1a

A few days ago I had a nbn technician in my apartment for internet installation via HFC but he figured out there's no co-axial cable installed in my apartment. In this case how am I suppose to get connected to nbn?

2 REPLIES 2
Moderator

Hi @aNakarmi,

 

Welcome to TPG community!

 

We were able to locate your account using your community details and reviewed the notes.

 

It seems that the issue was already escalated to our Service delivery team and they are waiting for the update from the report of the NBN technician.

 

I'll chase this with them and have someone to contact you as soon as possible to provide further updates with the installation of your NBN service.

 

If you have a preferred time and best number to be contacted, please shoot it via PM so I could inform them.

 

Kind regards,

BasilDV

Moderator

Hi @aNakarmi,

 

Our NBN service delivery team tried to contact you, but you were unreachable.

 

They've sent you an SMS with their direct number to contact or shoot me a private message of your preferred time and best number to be contacted and I'll arrange one for you.

 

Kind regards,

BasilDV