TPG Community

Ask, answer and talk about our products

nbn installation schedule

Moderator

Hi @fender01,

 

Good day! I've seen that one of our Provisioning Case Manager tried to contact you twice to provide the case update unfortunately no luck. If you have available time you can call our NBN Provisioning Hot Line 1300 023 575.

 

Cheers!

 

 

Level 2

Have they tried calling the new number I have provided earlier which was 040xxxxxxx, please ask them to try again as I remember last time I provided them this number but they kept calling our home phone number only to realise the new number I provided them.

Moderator

Hi @fender01,

 

Our Provisioning Team is no longer available. I will arrange another call tomorrow between 2-8PM NSW.

 

Regards,

Highlighted
Moderator

Hi @fender01,
 

I can see that you have been in contact with one of our Provisioning Case Manager and advised that additional installation needs to be done by NBN Technicians.
 

Our NBN Provisioning Team is monitoring your installation service further updates will be provided once we receive new feedback from NBN Co.

 

Let me know should you require further assistance.

 

Cheers!