Hi @l0zzie0ne ,
Welcome to the community!
We're able to locate your account using your community details and we've seen that the installation issue has been raised to our NBN Provisioning Team and they identified that the issue is with the network controlled by the NBN co. We will raise this for further investigation. We'll provide an update when it's available.
Hi @l0zzie0ne, we can see that our Provisioning Team has been in touch and discussed the concerns raised.
As per checking, you have confirmed that the internal issue has been fixed, thus the order has been resubmitted to NBN Co. and we are just waiting for an update regarding the installation date.
Further updates regarding the matter will be provided via Email or SMS. Let us know should you need any assistance. Thank you.