new NBN set up

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Level 1c

I have had my NBN registration finalised.  I have had payment finalised.  I have received my modem in the mail.  I keep getting messages to plug in modem to activate my NBN.   I have done this and there is no service to my house.   I need a technician to come out and connect the NBN from curb to my house otherwise I cannot get any connection.  My neighbour just had their TPG technician out this week to cnnect their NBN with no problems.  When will my technician be booked in.

Ive tried to communicate within the live chat for the past week and keep getting a message saying that try again due to high volume. 

2 REPLIES 2
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi,

 

Thanks for your message and welcome to the TPG Community.

 

Can you please PM (Private Message) me with your Username, full name and address and your DOB for verification purposes and I willtry to assist

 

Regards

 

Peter