phone line is not working but NBN is connected

[deng0914]

my account is deng0914. please fix my phone line it has been dead for 1 month. 

recently installed NBN but the phone line is still not working

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards

[deng0914]

Hi,

My id is deng0914, my mobile is 0411760914.

Please solve this issue. thanks.