phone not working

[Cathie]

We got the NBN at the end of 2019 and everything was great till the last couple of days when the internet is working but the phone is not working even though there is a dial tone. When I call the land line number it is says it is disconnected.  I see others have had the same issue. Could you please fix it   thanks Cathie

[Ahra_G]

Hi Cathie, 

Welcome to Community! 

We're sorry to learn about the trouble you are experiencing with the homephone service. Your account showed that you've reached our phone support and the issue is now raised to our Engineering team. 

Kindly allow them sometime to investigate the issue further. You should be provided with an update within the next 24hrs. 

Thank you. 

[Ahra_G]

Hi @Cathie, 

Based on the recent update from our Engineering team, the homephone issue is now fixed. 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support

Thanks!