Hi @PT ,
Welcome to the community!
We're sad to know that you're havingg issues with the service for almost 3 weeks now. We tried to use your community details to pull up the account unfortunately its shows no matching records.
To better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
