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refund for modem

catmarhiller71
Level 2
Level 2
‎15-01-2021 04:35 PM

I sent both my old modem and the new not used modem to 65 Waterloo rd North Ryde in November. I know the refund was for the new modem. my usermame was xxxxx. my customer ID was xxxxx. The address that I can not connect the modem with is 1/179 Robertson street Guildford nsw 2161. When if at all will I get the final refund for the  unused modem.

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Shane
Moderator Moderator
Moderator
‎15-01-2021 10:52 PM

Hi @catmarhiller71 ,

 

Thanks for raising this to us, we'd love to help and get to the bottom of this, please shoot me a private message with your best contact number and preferred time. We'll have one of our Account Specialists contact you to discuss details of the refund.

 

How do I private message (PM) in the community 

 

Regards,

 

@catmarhiller71 wrote:

I sent both my old modem and the new not used modem to 65 Waterloo rd North Ryde in November. I know the refund was for the new modem. my usermame was xxxx. my customer ID was xxxx. The address that I can not connect the modem with is 1/179 Robertson street Guildford nsw 2161. When if at all will I get the final refund for the  unused modem.

 

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Reply