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My understanding is that installation would be within 30 days. I 

did not reply to phone calls from TPG on 14 & 18 June, and now fear I have been overlooked for installation. We are retired and home most of the time. regards, Rick Latimer


Hi @toothla2002,


Welcome to TPG Community!


We were able to locate your account using your community details and reviewed the information.


Our Service delivery team was trying to call you to advise that your address is currently not serviceable as per NBN Co.


They've sent you an update via Email since they weren't able to contact you via phone call, but there's no response.


We will arrange a call from our Service delivery team for further discussion.


Please send me a private message with your preferred time and best number to be contacted.


How to send a PM? Click here.