TPG Community

Ask, answer and talk about our products

solved

Highlighted
Level 1c
1 REPLY 1
Moderator

Hi @angusblake 

 

Welcome to TPG Community!

 

Thanks for sharing your speed test result and sorry if you are receiving a low result.

 

We were able to locate your account using your community details and were not able to detect any fault within the NBN network.

 

We've detected that the modem has been stable and connected for more than a month. We've refreshed the service remotely to give it a fresh start.

 

Try to test your connection again and keep us posted if the speed is still low.

 

You may also follow the steps to troubleshoot the issue in the article that we've created. Check it here.

 

Regards,

BasilDV