terminate account temporary

[benc43]

hi
i'm away oversea for 6 months. since tpg does not offer service to put account on hold temporarily can i just terminate the account (no contract) and resubscribe when i'm back? what's the costs implications?

thanks

[BasilDV]

Hi @benc43 

Welcome to the Community!

We'll raise your case to our Accounts team and a case manager will be in touch with you via Email for further discussion. We'll use the email address that you are using here in the Community.

If you need further assistance, please let us know.

Stay safe.

BasilDV

[benc43]

hi
it's been a few days now and nobody reach out to me
as i'm oversea is there an email address where i can authorise the termination of my account

thanks

[Riezl]

Apologies for that, @benc43. We'll make a follow up with our Accounts Team and we'll make sure that you will be contacted via Email today.

[Riezl]

Hi @benc43, we had a look at your account and we can see that an email has been sent to the account registered email address. Kindly check your Inbox or Spam Folder. 

We recommend that you reply to that email to finalize the matter. Thank you.

[benc43]

hi rielz
i have now changed my mind on cancelling the service as there is a potential tenant planning to move in.

i have requested a cancellation via the online account (which i have yet to get an acknowledgement) but can you help to facilitate to reverse that request

thanks a lot

regards
ben

[Anonymous]

Hi @benc43,

We will chase this with our Account Specialists Team, expect them to contact you within 24-48hrs.

Regards,

hi rielz
i have now changed my mind on cancelling the service as there is a potential tenant planning to move in.

i have requested a cancellation via the online account (which i have yet to get an acknowledgement) but can you help to facilitate to reverse that request

thanks a lot

regards
ben

[benc43]

hi riezl

my son is back in melb and now staying in the apartment. any change you can help to re-activate my account

many thanks

[Anonymous]

Hi @benc43,

I can see that you have been in contact with one of our Account Specialists today and advised that re-activation of the service requires new application and service installation.

Let us know should you require further assistance.

Regards,

hi riezl

my son is back in melb and now staying in the apartment. any change you can help to re-activate my account

many thanks