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terminate account temporary

benc43
Level 2
hi
i'm away oversea for 6 months. since tpg does not offer service to put account on hold temporarily can i just terminate the account (no contract) and resubscribe when i'm back? what's the costs implications?

thanks
6 REPLIES 6
BasilDV
Moderator

Hi @benc43 

 

Welcome to the Community!

 

We'll raise your case to our Accounts team and a case manager will be in touch with you via Email for further discussion. We'll use the email address that you are using here in the Community.

 

If you need further assistance, please let us know.

 

Stay safe.

BasilDV

benc43
Level 2
hi
it's been a few days now and nobody reach out to me
as i'm oversea is there an email address where i can authorise the termination of my account

thanks
Riezl
Moderator

Apologies for that, @benc43. We'll make a follow up with our Accounts Team and we'll make sure that you will be contacted via Email today.

Riezl
Moderator

Hi @benc43, we had a look at your account and we can see that an email has been sent to the account registered email address. Kindly check your Inbox or Spam Folder. 

 

We recommend that you reply to that email to finalize the matter. Thank you.

benc43
Level 2
hi rielz
i have now changed my mind on cancelling the service as there is a potential tenant planning to move in.

i have requested a cancellation via the online account (which i have yet to get an acknowledgement) but can you help to facilitate to reverse that request

thanks a lot

regards
ben
Shane
Moderator

Hi @benc43,

 

We will chase this with our Account Specialists Team, expect them to contact you within 24-48hrs.

 

Regards,

 

 

hi rielz
i have now changed my mind on cancelling the service as there is a potential tenant planning to move in.

i have requested a cancellation via the online account (which i have yet to get an acknowledgement) but can you help to facilitate to reverse that request

thanks a lot

regards
ben