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We'll raise your case to our Accounts team and a case manager will be in touch with you via Email for further discussion. We'll use the email address that you are using here in the Community.
If you need further assistance, please let us know.
Hi @benc43, we had a look at your account and we can see that an email has been sent to the account registered email address. Kindly check your Inbox or Spam Folder.
We recommend that you reply to that email to finalize the matter. Thank you.
We will chase this with our Account Specialists Team, expect them to contact you within 24-48hrs.
i have now changed my mind on cancelling the service as there is a potential tenant planning to move in.
i have requested a cancellation via the online account (which i have yet to get an acknowledgement) but can you help to facilitate to reverse that request
thanks a lot