text says My nbn is installed, but when I check on line status it says in progreess

[Djandem42]

I received a text to say my nbn installation is complete, but when I check on line it says it is still in progress. I tried connecting my modem, but only got an orange internet light after 1 hour. I am switching from iiNet nbn to TPG nbn so thought it would be easy? My iiNet is still working

[KarlB]

Hi @Djandem42,

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Kind regards,

Karl

[KarlB]

Replied via PM

[Djandem42 · Accepted solution]

Hey Karl,
Thanks issue resolved, just connected to Uni-d 2, as my current isp was still connected to 1. Thanks for your help

[KarlB]

Hi @Djandem42,

That is great news. I'm glad I was able to help

Regards,

Karl