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text says My nbn is installed, but when I check on line status it says in progreess

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Level 2
I received a text to say my nbn installation is complete, but when I check on line it says it is still in progress. I tried connecting my modem, but only got an orange internet light after 1 hour. I am switching from iiNet nbn to TPG nbn so thought it would be easy? My iiNet is still working
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Level 2
Hey Karl,
Thanks issue resolved, just connected to Uni-d 2, as my current isp was still connected to 1. Thanks for your help

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4 REPLIES 4
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Moderator

Hi @Djandem42,

 

Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Kind regards,

Karl

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Moderator

Replied via PM

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Level 2
Hey Karl,
Thanks issue resolved, just connected to Uni-d 2, as my current isp was still connected to 1. Thanks for your help

View solution in original post

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Moderator

Hi @Djandem42,

 

That is great news. I'm glad I was able to help

 

Regards,

Karl