third party router cannot connect to internet

[Yuxiao8]

Dear community member 

I have brought a ASUS RT AC88U router, tried so many times with my TPG user name and pasword , but still not able to cinnect the internet, anyone know what is the real user name and password? Thanks 

[Shane]

Hi @Yuxiao8,

If you wish to know your TPG username and password you can retrieve it online, check this article for reference.

Forgot your TPG account password?

Also, what type of NBN technology do you have? So we can also check and provide a guide related to setting up the 3rd party modem.