Hello ,
This is a complain against one of the tpg staff name KEAN . This staff activate the sim card without explaining that the sim card is on the way to be delivered SOON
My customer id is xxxxxxxx and I purchased a new simcard $15 online for my existing ph no 0478837***on 6th august 2022 and I made a call to tpg customer service at 4.28 pm Australian time on 11/08/2022 to a tpg staff name “KEAN ”with A DIFFERENT ph no 0431608*** to get an update regarding My sim card delivery .
I asked him about my sim card delivery update then this guy KEAN asked me a verification code AND WHEN I ASKED WHY YOU NEED HE TOLD ME HE CANT PROCEED WITOUT CODE which I gave him and he activated the sim card where as the sim card was not even delivered .
I explained him I order this sim card for my wife and expecting the sim card then he explained me that the sim card has been already dispatched on Monday 8/08/2022 and will take 10 to 14 business days
Kean didn’t mentioned that he already transferred my existing ph to tpg sim card .
When I came home my ph. no 0478837*** was already disconnected from my previous provider TO TPG and now my ph. got no ph. service at all .
II don’t understand when I haven’t received my sim card yet and how did he transferred the PH no to tpg without any explaintion .
I am very much frustrated and very much upset with your staff KEAN who don’t have any experience how to deal with the customer OR ANY CUSTOMER COMMUNICATION EXPERIENCE
Now I already paid $15 for the sim card which I haven’t received yet PLUS I lost my ph service now “THANKS TO TPG AND YOUR TPG STAFF KEAN “ .
I called again tpg customer service mobile section to find out about this error then I was told by the lady staff that she was do an interrogation and will come back to me after 24 hrs andWILL TRY TO give compensation .
AM I going to get $15 credit compensation or what ever YOU OFFER .DO YOU GUYS REALLY THINK THIS will cover this TPG mistake . IF its like this then I request to keep the compensation to your self or give it your staff KEAN as a reward from my side
This is such a shame From TPG .
I have a TPG NBN connection from last 7 to 8 years and I have to decide to disconnect it as well tomorrow or day AFTER until I get another decent once .
This service performance from TPG is not acceptable at all as a customer .
I am now with no ph service and I lost all my work call now as my wife work as as an IT technician and got lost ALL everything atm .
Your staff mistake made me paid a big loss now and I don’t know for how long until I receive the same card .
I am so much frustrated now and I don’t want to write more bECAUSE I don’t want to do it as its making me more upset .
VERY MUCH DISAPPOINTMENT AND SHAME to TPG AND YOUR STAFF KEAN WHO DIDNT HAVE A CUSTOMER COMMUNICATION EXPERience AND PUT THE CUSTOMER INTO PROBLEM .
I DONT KNOW HOW TO TAKE THIS COMPLAIN BUT AS A CUSTOMER ITS A VERY BIG DISAPPONIMENT .
SHAME ON TPG
THANK YOU FOR BAD SERVICE AND DISCONNECTING MY PH SERVICE .
UMAR KHAN
