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'waiting to be automatically configured' message for hours

MadeleineRayner
Level 2
Level 2
‎05-01-2021 11:09 AM

My account number is 608xxxx. I have attatched my modem to the NBN box and it keeps coming up with a message that says my newly installed broadband equipment is waiting to be configured. Am I doing something wrong?

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Shane
Moderator Moderator
Moderator
‎05-01-2021 07:40 PM

Hi @MadeleineRayner ,

 

Welcome to the community!

 

We're able to locate the account using your given details and we've seen that you have been in contact with one of our Technicians. They ran a remote test and seems its now connected to our network.

 

Let us know should you require further assistance.

 

Regards,

 

 

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