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11.00 fee when changing to another provider

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Level 1
Why would you be charged 11.00 to change to another provider. When we changed from kogan to tpg, they.didnt charge anything.
2 REPLIES 2
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Moderator

Hi @kscrapbooker,

 

Welcome to TPG Community!

 

The $11 is an administrative/port out fee as TPG is paying for the transaction for porting your number to another provider. It is also posted on our terms and conditions > Mobile Plan Brochure > Mobile Plan terms #8.

 

You may refer to this link.

 

Should you require further assistance, please let us know.

 

Kind regards,
BasilDV

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Level 1

Is this fee ongoing? Because I'm pretty sure that my number originated from another carrier that I had moved to TPG.