I have serious problem, not able to receive incoming calls. When I checked form other mobile- (where calle is made to my phone no) phone comes out with message saying conditional call forwarding acive in their phone. Also voice message says its phone is active all the time, tested with so many calls.
Also checked the online accoutn details, no call forwarding active.
Please resolve this issue as soon as possible
Welcome to TPG Community!
We tried to locate your account using your community details and was able to locate 2 accounts.
Are you experiencing issues with your TPG FTTB account or Mobile account?
If it's the Mobile account, we've tried to refresh the service remotely. Please try to check your incoming calls and advise us on what will happen.
If it's within your TPG FTTB service, please advise us with the error message that you'll receive when you tried to call your number.
I had same issues after a phone update. Voice mail and Conditional call forwarding default to On.
simple fix is to save as contact and dial ##002# (All call forwarding including voice mail are now OFF)
It will happen again