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13/1300 numbers

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Level 1a

I connected my 81 yr old father to TPG Prepaid, the $19.99 per month plan states calls to 13/1300 calls included.  When he tries to contact RACQ or QToll on 13 number's it does not connect, Why and how do we fix.  This is a safety issue for my dad, if his car breaks down he cannot contact RACQ and will be stranded. Not good enough...

1 REPLY 1
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Moderator

Hi @0438774485 , please send us a private message with the customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community