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Sim not provisioned even though confirmation email sent

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Level 1a

My sim is saying not provisioned and I have no way of contacting anyone over the phone.

 

This is quite urgent as it's important I'm able to use my phone to contact someone who is currently unwell.

 

The reason why I'm so concerned is that I just received an email to say it had been completed and number correctly transferred to TPG.


I need this addressed immediately.

1 REPLY 1
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Moderator

Hi @6924760 

 

Welcome to the Community!

 

We were able to locate your account using your community details and it shows that the Mobile account is active.

Based on the usage report, you were able to use the service.

 

Are you still unable to receive and make calls?

 

BasilDV