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2 weeks to activate and now it's just SOS

Level 2

I've been waiting for over 2 weeks to have my number ported over. I finally got a text today saying it was done from my other service provider and it deactivated not long after that. Checked my email, had the verification from TPG. Put my card in finally as my other was deactivated already anyways and it's sitting at SOS on my new card too. 


I need this sorted ASAP because I am the only point of contact for my kids school and need to be reached at a moments notice.   


Hi @krystalstead 


Welcome to the Community!


We can confirm that your TPG Mobile SIM service has been activated.

If there's no service or SOS, please follow the troubleshooting here (


If you are still not able to get any signal after performing the given steps, then please send me a PM with your preferred time and best number to be contacted or Email address for us to raise this with our Mobile Tech team.


How do I private message (PM) in the community?