Welcome to the Community!
We were able to locate your account using your community details and we apologise if you did not receive the SIM card that we've sent.
We'll raise this with our Mobile support team and have them to assess the case and resend a new one. It will take within 2 to 3 working days within Metro areas and 3 to 5 working days in Rural areas.
Do you have any preferred number for them to contact you? They tried to call your number again to no avail.
Please send it via PM for further assistance or contact them on 1300 993 019.