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Did not receive sim

HarisKM717
Level 2

I ordered a SIM more than a week ago and I received a message saying it was shipped on 09/10/01. However, I did not receive it and I am stuck waiting for it.

5 REPLIES 5
BasilDV
Moderator

Hi @HarisKM717 

 

Welcome to the Community!

 

We were able to locate your account using your community details and we apologise if you did not receive the SIM card that we've sent.

We'll raise this with our Mobile support team and have them to assess the case and resend a new one. It will take within 2 to 3 working days within Metro areas and 3 to 5 working days in Rural areas.

 

Stay safe,

BasilDV

HarisKM717
Level 2

Ok will I receive a call from the support team?

BasilDV
Moderator

Hi @HarisKM717

 

Our Mobile team tried to call you today to no avail. They've sent you an SMS which you can reply for them to try again.

 

Stay safe,

BasilDV

HarisKM717
Level 2

I tried to reply, but I can't as my current mobile plan is no longer valid.

BasilDV
Moderator

Hi @HarisKM717

 

Do you have any preferred number for them to contact you? They tried to call your number again to no avail.

Please send it via PM for further assistance or contact them on 1300 993 019.

 

Stay safe,

BasilDV