TPG Community

Get online support

4g Data Barred

SOLVED Go to solution
Mibiko9294
Level 2

Hi, 

My 4g data service is still barred even after rolling into a new cycle.

My account shows that there should be available data and that mobile data is enabled.

Can someone please help me enable the data service?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @Mibiko9294,

 

Welcome to TPG Community!

 

I was able to locate your account using your community details and can see that you were able to contact our Mobile team. They've refreshed the system to lift the Data barring and the service is already working.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV

View solution in original post

3 REPLIES 3
BasilDV
Moderator

Hi @Mibiko9294,

 

Welcome to TPG Community!

 

I was able to locate your account using your community details and can see that you were able to contact our Mobile team. They've refreshed the system to lift the Data barring and the service is already working.

 

Let us know should you require further assistance.

 

Kind regards,

BasilDV

View solution in original post

04123xxxxx
Level 2
My mobile data been barred even after I paid to up
Shane
Moderator

Hi @04123xxxxx ,

 

I was able to locate your account using your community details and check that your mobile data service was not barred.

 

Try to do the following troubleshooting.

  • Turn on Airplane mode for 3mins and turn it off again
  • Re-seat SIM
  • Reset handset

Tell me how it will go.

 

Cheers!