5G home broadband

[6307548]

Hi there,
I have connected 5G network. It worked well for few months however it has stopped now. Sometime, I ever get issues with sudden disconnected with network. I tried to ring technical support , unfortunately unable to get through. Is there any one having similar problems? Or anyone can suggest me, what to do?

[BasilDV · Accepted solution]

Hi @6307548 

Are you experiencing connection dropouts? 

What troubleshooting have you tried so far?

Did you notice any changes with the light status of the modem/router when the connection drops out?

BasilDV

[6307548]

Yes all the lights goes off and we need to restart again.
Thanks

[BasilDV · Accepted solution]

We'd like to have a better understanding of the situation.

Please send us a private message with your account details.

BasilDV

[6307548]

How I can send private messages?

[6307548]

I have sent private messages. No any answer yet.