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I've received a replacement SIM as previous stopped working, however the instructions require to activate via Accounts portal. I cannot login as it is trying to send SMS to verify my identify, which i cannot get because the SIM doesn't work. I have sent an email to verify@tpg to ask if they can activate the SIM card please. Can someone please advise how long this takes as its been a week since I have been without a SIM card and it is urgent. Thanks
Hi @vanessa123,
Let's chase this up with our Privacy Team. Please PM us with your account number or mobile number so we can search for your account.
Thanks!
Ahra_G