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Activate SIM Replacement

vanessa123
Level 2

I've received a replacement SIM as previous stopped working, however the instructions require to activate via Accounts portal.  I cannot login as it is trying to send  SMS to verify my identify, which i cannot get because the SIM doesn't work.  I have sent an email to verify@tpg to ask if they can activate the SIM card please.  Can someone please advise how long this takes as its been a week since I have been without a SIM card and it is urgent.  Thanks

1 REPLY 1
Ahra_G
Moderator

Hi @vanessa123

 

Let's chase this up with our Privacy Team. Please PM us with your account number or mobile number so we can search for your account. 

 

Thanks! 

Ahra_G