TPG Community

Get online support

Activated prepaid and now it says user not activated

MadMick
Level 2
Hi tpg'ers, hooe y'all well 🥳Need help, Activated prepaid and now it says user not activated. Took me 20 minutes talking n waiting on phone to get told i would be transfered to sales. It wasn't a good introduction to tpg. Wondering if anyone else has had this happen. Thankyou 👍
1 REPLY 1
Shane
Moderator

Hi @MadMick ,

 

Welcome to the community!

 

Thanks for raising this to us, please shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time. We'll check the status of the Mobile service activation.

 

How do I private message (PM) in the community 

 

Regards,

 


@MadMick wrote:
Hi tpg'ers, hooe y'all well 🥳Need help, Activated prepaid and now it says user not activated. Took me 20 minutes talking n waiting on phone to get told i would be transfered to sales. It wasn't a good introduction to tpg. Wondering if anyone else has had this happen. Thankyou 👍