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Activated, transfered number, 'SIM not provisioned for voice'

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Level 2

Hey Guys,

Yesterday I received my new SIM, ported number from previous provider, and activated accordingly.

Overnight it appears to have activated with my previous service going offline (email received from both my previous provider and TPG indicating that the cutover is complete), however the new SIM presents 'SIM not provisioned for voice' - obviously calls cannot be made while like this.

 

Just wondering if there is anything further that I need to do?  Phone has been reset with the new SIM in place...

 

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 2

Cheers Shane,  I called support a while ago and its now sorted - forgot to come back here and make a note.

View solution in original post

3 REPLIES 3
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Moderator

Hi @ceedee ,

 

We're sad to know that you're having issues with activating the new SIM. We'd love to have one of our Mobile Specialists contact you for real-time test and investigation.

 

Please send me the following details.

 

Customer ID:

Mobile Number:

Alternate best contact number:

Preferred contact time:

 

For referehce: How do I private message (PM) in the community 

 

Regards,

 


@ceedee wrote:

Hey Guys,

Yesterday I received my new SIM, ported number from previous provider, and activated accordingly.

Overnight it appears to have activated with my previous service going offline (email received from both my previous provider and TPG indicating that the cutover is complete), however the new SIM presents 'SIM not provisioned for voice' - obviously calls cannot be made while like this.

 

Just wondering if there is anything further that I need to do?  Phone has been reset with the new SIM in place...

 

Regards,


 

Highlighted
Level 2

Cheers Shane,  I called support a while ago and its now sorted - forgot to come back here and make a note.

View solution in original post

Highlighted
Moderator

We're glad to know that @ceedee. In case you'll have queries in the future do not hesitate to create a new thread here in our community, cheers! Smiley Happy