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How To Set up Voicemail and Visual Voicemail for TPG Mobile

Community Manager

This guide will help you set up your voicemail and visual voicemail  service for your TPG mobile.

Read on for our step-by-step instructions on how to setup these service and some basic functions.



What is Voicemail?

Voicemail allows you to divert unanswered calls to your own Voicemail box where the caller may record a message. You can then retrieve the stored messages by dialling your Voicemail box.


Setting up Voicemail for the first time

Initial setup can only be done directly from your TPG mobile by following these instructions:


Step 1. Dial 121 (standard call charges apply)
Step 2. You'll be asked to select a Voicemail security code of 4-10 digits. You’ll be asked for this code when you're checking messages from another phone.
Step 3. Record your name to personalise the standard greeting
Step 4. Set your time zone by selecting your state

That's all you need to do to set up the basics, but you can stay on the line to customise your Voicemail even further:

  • Personalise your Voicemail greeting
  • Change your notification method

Once Voicemail has been setup, you can dial '121' from your TPG mobile or 0414 121 121 from another phone at any time to change your Voicemail settings.


Retrieving your voicemail messages

Dial 121 from your TPG mobile and follow the prompts to retrieve your voicemail. If using another phone, dial 0414 121 121. You will be asked to enter your mobile number and Voicemail security code for verification.


Voicemail notification method

By default, you will receive an SMS alert when a caller leaves you a voicemail message. You can change the Voicemail notification method by dialling the numbers below.




What is Visual Voicemail and how do i use it?

Visual voicemail is a feature that allows you to do the following: 

  • Receive and listen to messages in any order
  • Scroll through messages visually
  • Save, archive or delete messages by touch
  • Get transcription of messages (for most)
  • Send voice messages via email or text

This feature is usually found on IPhone’s but other phones are beginning to use this feature.


Set up Visual Voicemail

1.Go to the Phone app, and then tap the Voicemail tab.

2.Tap Set Up Now




3.Create a voicemail password, then tap Done.

4.Enter your password again to confirm it, then tap Done

5.Select Custom or Default. If you choose Custom, you can record a new greeting.





6. Tap Done to save your greeting

Note: You can also Dial ‘1217’ from your iPhone to activate visual voicemail. A recorded message will confirm Visual Voicemail has been switched on.



Retrieving Visual Voicemail messages

Press the green phone button and then the voicemail icon.
You will see a list of voicemail messages left on your phone.





Troubleshooting Visual Voicemail Issues

If you need help, try these steps.


  1. Try to call someone to check your mobile network connection. 
  2. Make sure that you set up your voicemail greeting. To check, dial your phone number from your iPhone or Call your iPhone from another phone and try to leave yourself a voicemail.
  3. Go to Settings > General > Reset and tap Reset Network Settings then try the setup and troubleshooting steps again

Note: Performing step 3 will restart your phone and delete any saved wireless/Wi-Fi network passwords from your phone. You will need to re-enter any WiFi passwords.





For further information on TPG voicemail and Visual Voicemail click here

Level 2

How to revome the voicemail from my mobile as it eats me $1 per unwanted incoming calls!!!


Hi @0413144193,


Welcome to the community!

You may dial 1214 SEND on the handset to deactivate VM and to remove all active diversions set on the handset are removed or dial ##002# SEND instead.


Note: Deactivating VM on the network level will delete VM information and stored messages


Let us know should you require further assistance



Level 2
Level 2

Hello, I have setup my greeting voice message and it is active, but when people ring me, it just goes to the default message ’ the mobile service you call is current not avialable , please try again later.". Please tell me what I can do to using my greeting voice message? Thanks.


Hi @lyp


Welcome to the Community!


We'd like to clarify further when you said "greeting voice message". Are you trying to set up a voicemail wherein if you fail to receive the call, the caller can leave you a message or are you referring to something else entirely?




Level 2
Level 2

Yes, I am trying to setup a voicemail. If I have no chance to answer the calls, the caller can listen the voicemail I have setup and leave a message so that I can call back to the caller. 


Thanks for the clarification, @lyp. Have you tried calling your mobile number? Are you still getting the same message whenever the call on your TPG mobile is not answered?

Level 2
Level 2

Yes, I did call my mobile, I am still get the same message. Smiley Sad


Thanks for getting back to us, @lyp. Please PM us your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community


Thanks for providing the details via PM, @lyp. Please try the following:


You can record new greetings by calling 121, standard call rates apply. After playing any new and saved messages in your mailbox, you’ll go through to the main menu. To record your greetings:


  1. Press ‘2’ to manage your greetings.
  2. Select the greeting:
    • Press ‘1’ to record your personal greeting for all calls.
    • Press ‘2’ to record your busy greeting for when you’re on another call or reject an incoming call.
    • Press ‘3’ to record your extended absence greeting if you’re going to be unavailable for a long period. Please note, if your extended absence greeting is active, it will override any other greetings and callers won't be able to leave a message.
    • Press ‘4’ to record your name for your standard greeting.
  3. Press ‘#’ to finish recording.
  4. Select one of the following:
    • Press ‘1’ to replay your greeting.
    • Press ‘2’ to save your greeting.
    • Press ‘3’ to re-record your greeting.
    • Press ‘4’ to erase your recorded greeting.
  5. Hang up, or press ‘*’ to return to the main menu.


Let us know should you need further assistance. Thank you.