Moved to Novus

[microzoa]

When I log in to my account, I see this status. How do I access the control panel for my phone account? I have it forwarded to another number and need to remove it.

[Ahra_G]

Hi @microzoa, 

We are in the process of moving to a new system for our Mobile services. 

In the meantime, you may refer to this Community article:

Using TPG My Account & Online Account Info

Should you still require further assistance, please don't hesitate to let us know so we can have our Mobile support team to contact you.

Regards,

Ahra_G

[microzoa · Accepted solution]

Thanks. I worked it out. Note for people outside of Australia trying to do this, you need to be connected to Australian VPN to access the forgot password option.

[malikae]

Hi microzoa,

Are you able to please elaborate on what your solution was for this problem?

[Anonymous]

Hi @malikae

I sent you a Private Message in response to your post located here.

Expect a call from one of our Mobile Specialists tomorrow between 1-5PM AEDST.

Please ensure the availability of the mobile and let us know how it will go.

Regards,

Hi microzoa,

Are you able to please elaborate on what your solution was for this problem?

[malikae]

Hi Shane,
My issue still hasn’t been resolved. I would like to cancel my plan with TPG thanks

[Anonymous]

Hi @malikae,

One of our Account Specialists tried to contact you yesterday but no avail. Send me a Private Message with your best contact number and preferred time, we'll have them contact you again.

Regards,

Hi Shane,
My issue still hasn’t been resolved. I would like to cancel my plan with TPG thanks

[ljhd]

I can't work this out. I login and go to mobile phone services and it just says moved to Novus. How can I access my usage and options

[BasilDV]

Hi @ljhd

Did you use the new account number provided for your mobile service?

If not, please check the email we sent which includes the new details.

Let us know how it goes.

[caoimhevo]

I have had this same issue, I cannot add prepaid balance as I need to as it says "Moved to Novus"

Is there an email I should have recieved? If so could this please be resent?