TPG Community

Get online support

Adding accounts to the mobile app

Level 2

I have just bought another pre-paid SIM for one of my daughters, making two now in total. When I try to add the account on my phone it won't allow it as the first account is still there. If I delete the first account the new account will be added but with the first phone number.

It is the same customer number (me) for both accounts and same password.

I want to be able to access BOTH of their details.


Hi @Harry66,


Welcome to TPG Community!


Are you using our TPG Mobile application to view the Mobile usage?


If yes, we apologise as the application is still being improved by our development team.


You may view the Mobile usage via My account.


You may refer to our community article for the instructions.


Kind regards,