Additional charges from NBN plan

[ivandarmawan]

Hi, recently I was charged for "Credit for NBN non-operational days after  install - 14 days", can you please help me clarify what this is?

[KarlB]

Hi @ivandarmawan,

This is a credit for non-operational days, not a charge.

Regards,

Karl

[ivandarmawan]

Can you help to clarify more on this? Will I get back the credit at the end of the contract?

[KarlB]

Hi @ivandarmawan,

It has already been applied to your account.

Regards,

Karl