Can I change my mobile number with a call with the tpg support team without going into tpg apps?

[khoi1249]

Hi guy,

I have an issue that I changed a wrong mobile number, therefore, i cannot log in to the tpg apps.
Can you guy changed my mobile number when I provided correct contact information through a call ( or email).
Kinds Regard,
Khoi Ba Nguyen

[BasilDV · Accepted solution]

Hi @khoi1249 

You can request to change or update the details through our Privacy Team.

Just fill in the form here: https://tpg.com.au/identity

A case manager will be in touch with you within 24 to 48 working hours.

BasilDV

[khoi1249]

Thank YOU, I finished the indentity files you guy had sent to me. Can you check it and go straight to the process, please.
Kindest Regards, Khoi Nguyen

[BasilDV]

Hi @khoi1249

Just give us the reference number and your account details via private message and we'll fast track it for you.

BasilDV