TPG Community

Ask, answer and talk about our products

Can Not Recieve Incoming Calls

Level 2
Since 3 days ago I realized that I can not recieve any incoming call, the person who is calling is sended to my voicemail.
I can make calls and send messages and recieve messages, but not Recieve any Call.

Please Help!


Level 5

Hi @Belen_Garcia 

Did you just switch to TPG?

If so the porting of your number from your old ISP to TPG could still be in progress.

Level 2


I switch to TPG more than 6 months ago... and all was working OK until 3 days ago that I detected that I was not able to recieve any incoming call.


Hi @Belen_Garcia, we'd like to identify what is causing the issue and check what can be done to resolve it.


Please PM us your TPG customer ID, username and address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community