Can not get Wifi calling to work

[rashedalam]

Hello

I am trying to get Wifi calling to work on my iphone 8 Plus but after enabling Wifi calling the Network doesnt change to Wifi calling.

I have been trying for over a week now. retsrated iphone many times. tried doing mobile data (4G) on and off and still same issue.

I came from Moose mobile and Wifi calling was working fine on that sim.

Please help

Thanks

Rashed

[Daisy_Dhen]

Hi @rashedalam,

Welcome to TPG Community!

Kindly check on these community articles,

TPG Mobile - Voice over LTE (VoLTE):

https://community.tpg.com.au/t5/Moderator-Discussion/TPG-Mobile-Voice-over-LTE-VoLTE/m-p/109634/thre...

Accessing WiFi Calling on your device: 

https://community.tpg.com.au/t5/Moderator-Discussion/Accessing-WiFi-Calling-on-your-device/m-p/10866...

Let us know if you need further help.

Regards, 

Daisy_Dhen

[rashedalam]

Thanks Daisy_Dhen

i tried to look into those links but I get though I don't how much they will help.

I always tried toggling VOLTE off and on and still same issue

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[Daisy_Dhen]

We’re progressively rolling out WiFi Calling to all TPG mobile customers with compatible devices.

If you are an eligible customer and want to use WiFi Calling, you must:

1. Update your device with the latest software.
2. Enable 4G Voice & Data (VoLTE) in your device settings.
3. Activate WiFi Calling in your device settings.

Hope this helps. 

Regards, 

Daisy_Dhen

[rashedalam]

Yes, these are all done.

please activate wifi calling on my number.

thanks

[Daisy_Dhen]

We'll raise this matter to our mobile provisioning team for further assistance. Let us know your availability for a call tomorrow. 

Thanks, 

Daisy_Dhen

[rashedalam]

I am available anytime tomorrow. Please let me know who to Pm with the service number that need to be provisioned for wifi calling.

Thanks

[Daisy_Dhen]

Your can send me your details privately. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Thanks, 

Daisy_Dhen

[kikozz_04]

Hi i also have the same issue. wifi calling was working fine when i was qith optus. has not been working since switching to tpg

[BasilDV]

Hi @kikozz_04

We'd like to check on the status of your Mobile service with us and see what we can do to resolve this.

Shoot me a PM with your customer ID or mobile number.

BasilDV