Hi @asaphkuo, thanks for reaching out to us and my apologies for the disruption to your service. I was able to review your account records and it shows here that your modem has lost it's configuration and I can see the records that you've already contacted our technical support team and they have assisted you in re-configuring your modem/router.
We have created a community article which can help you in re-configuring your ADSL2+ modem/router should you encounter the same issue again in the future.
If you have any outstanding issues or you need further assistance, please let me know or you may utilise the following links below for some self help options:
Need help online? Please check our self help options located here.
Ask, answer and talk about our products! Check out our community page today at https://community.tpg.com.au
Regards,
-Mc
