Can’t access TPG account overseas

[mehdi5220]

Hi, I’ve been trying to access my TPG mobile account overseas but I get an administrator no access message error after entering my correct login details. That’s before I get asked to receive a one time PIN on my mobile for the two factor authentication. Is TPG’s website banned from opening the account feature overseas? That would be bad process but possible

[Ahra_G]

Hi @mehdi5220,

MyAccount may be inaccessible to international locations. May we know how we can be of help? 

-Ahra_G

[mehdi5220]

Thanks for your reply - are you saying that MyAccount can’t be accessed from international locations and if I need help I need to go through customer service? Cheers

[Ahra_G]

If you are overseas and requires assistance, you can contact our support hotline on +61 2 9007 3023.

Or you may send us a private message with your account details and we'd be glad to help! 
 

mehdi5220
 

Re: Can’t access TPG account overseas

Thanks for your reply - are you saying that MyAccount can’t be accessed from international locations and if I need help I need to go through customer service? Cheers