Can't receive SMS messages whilst overseas

[vrajjmehta]

I can't log in to my TPG account as it asks for OTP.

How to start receiving network only to receive messages?

[Aubrey]

Hi @vrajjmehta, your international roaming must be activated for you to be able to receive SMS.

Send us a PM with your customer ID and/or username so we can look into your account.

Thanks,

Aubrey

[vrajjmehta]

Hi there,

let me know the next steps.

Thanks

[BasilDV]

Hi @vrajjmehta 

Are you still overseas? 

If yes, you need to enable your International roaming.

In order to do that, please send your request through our Privacy Team here: https://tpg.com.au/identity

A case manager will be in touch with you within 24 to 48 working hours.

BasilDV