Welcome to TPG Community!
We were able to locate your account using your community details and understand that you've reached our Mobile tech team earlier today to report this issue.
Troubleshooting was performed, however, the issue persists.
The case has been escalated to our Mobile Engineers for further investigation and updates will be given via SMS or phone call as soon as it becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.