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Can't receive some calls and sms

Murray_G
Level 2

I can't receive 2FA codes from TPG so I can't log into my account. I've called the helpline 3 times. 've received no help. On the verge of changing to another carrier.

1 REPLY 1
Anonymous
Not applicable

Hello @Murray_G ,

 

May we confirm if the mobile number on the account is updated? If not, let us help update the mobile number so you can receive the 2FA codes. Could you flick me a message with your details?

 

How do I send a PM? 

 

Thanks!