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Hi Sir, Madam
Yesterday, I made phone call to cancel my old phone number because I just signed a new plan with new phone number . But your guy canceled my new plan and new phone number instead the old one
I am really unhappy with your service
Today I contacted your team and now I have to wait for a few more days to get new sim card with new phone number.
Our sincerest apologies for the inconvenience.
We tried to search for the account, but can't verify if we are working on the correct one.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.